Refund policy

Refund policy

Purchases made from the online store of www.mumories.com cannot be returned after purchase. 

 

We offer full-replacement of products that might be damaged in transit. 

Replacement orders are processed immediately after our customer support team validates the damage via communication over email or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 15 days of placing the orders. Any queries or concerns beyond 15 days from order confirmation date will not be entertained.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@mumories.com.